Install Citrix App

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To install the Citrix Workspace app using the Windows command line, launch the command prompt. And type the installer file name, installation commands and installation properties on a single line. The available installation commands and properties are listed below. Open Citrix Workspace app and tap 'Settings' and then 'Support'. Tap 'Request Help from Support'; This generates an email with log file. Send the email to your company's IT support team. In the App Store, go to Citrix Workspace 2. Tap 'Reviews' and then tap 'App Support' found at the bottom right of the screen. Configure and install Citrix Workspace app using command-line parameters; Citrix Workspace app installation file (CitrixWorkspaceApp.exe) The latest version of Citrix Workspace app can be downloaded here. The download contains one file: CitrixWorkspaceApp.exe. This file contains a number of MSI files; one MSI installer per component. To install Citrix Workspace for Windows. Download the Citrix Workspace for Windows installer. Verify your computer meets the system requirements for Workplace and Citrix Workspace. Optionally, integrate more Citrix components into your Citrix Virtual Apps and Desktops deployment. Citrix Provisioning is an optional component that provisions machines by streaming a master image to target devices. Citrix Gateway is a secure application access solution that provides administrators with granular application-level policy.

***This assumes that you have a Hospital domain account and know your username and password. The Hospital domain account is used to log in to Hospital (UNCH domain) computers, email accounts ending in .unchealth.unc.edu, and the Hospital’s Citrix platform for access to internal Hospital applications and systems.

Windows

Access to Hospital Citrix based applications relies on having a valid Hospital domain account. If you do not know your Hospital login information, please contact the Hospital Support Desk (ISD) at (984) 974-4357. Please note that beginning March 01, 2018, Hospital Duo 2-Step Authentication will be required when accessing Citrix applications when off-campus or if using Citrix Receiver. Web based access when on-campus will not require 2-Step Authentication.

Preferred Method: Citrix Access via Web Browser

App

Access from a web browser will not require Hospital Duo 2-Step Authentication if you are on a campus or hospital network.

  1. Open your preferred web browser, navigate to the UNC Healthcare MyApps Portal: https://myapps.unch.unc.edu
  2. Log-in with your hospital domain account
  3. Select the link for the application you want to run
  4. Choose Run or Open if prompted
Install Citrix App

Setup for Citrix Receiver

  1. Check if Citrix Receiver (Ver. 4.9 or newer) is already installed on your computer.
    • On most Department of Medicine Machines, the Citrix Receiver shortcut will be on the desktop
    • You can check in Windows 7 by clicking start searching Citrix Receiver using the search bar. If Citrix Receiver is installed on your computer, it should show up in the search results
    • In Windows 8 or 10, you can use a similar method by searching using + S.
    • If you have Citrix Receiver installed on your computer, skip to step 4
  2. If Citrix Receiver is not installed on your computer, go to the Citrix Website and download Citrix Receiver
  3. Install Citrix Receiver on your computer by following the prompts
    • Note: You will need Administrator rights to install Citrix Receiver
  4. Launch Citrix Receiver
  5. When it first opens, you will be prompted to Enter your work email or server address, enter https://myapps.unch.unc.edu
    and click Next.
  6. Log-in as detailed below
    • In the DomainUser field, enter UNCHusername where username is the username for your Hospital domain account
    • Enter your Hospital domain account password in the Password field.
    • Click Next
    • Note: If you do not know your Hospital domain account username or password, contact ISD at (984) 974-4357
  7. Once you log in successfully, click the plus sign on the left. This will open a list of all of the applications you have access to. Click on the ones you want and they will be added to your “Desktop” within Citrix
    • If you want additional applications added to Citrix, contact ISD at (984) 974-4357

Mac

Access to Hospital Citrix based applications relies on having a valid Hospital domain account. If you do not know your Hospital login information, please contact the Hospital Support Desk (ISD) at (984) 974-4357. Please note that beginning March 01, 2018, Hospital Duo 2-Step Authentication will be required when accessing Citrix applications when off-campus or if using Citrix Receiver. Web-based access when on-campus will not require 2-Step Authentication.

Preferred Method: Citrix Access via Web Browser

Access from a web browser will not require Hospital Duo 2-Step Authentication if you are on a campus or hospital network.

  1. Open your preferred web browser, navigate to the UNC Healthcare MyApps Portal: https://myapps.unch.unc.edu
  2. Log-in with your hospital domain account
  3. Select the link for the application you want to run
  4. Choose Run or Open if prompted

Setup for Citrix Receiver

  1. Go to the Citrix Website and download Citrix Receiver
  2. Install Citrix Receiver on your computer by following the prompts
    • Note: You will need Administrator rights to install Citrix Receiver
  3. Launch Citrix Receiver
  4. When it first opens, you will be prompted to Enter your work email or server address, enter https://myapps.unch.unc.edu
    and click Next.
    • In the DomainUser field, enter UNCHusername where username is the username for your Hospital domain account
    • Enter your Hospital domain account password in the Password field.
    • Click Next
    • Note: If you do not know your Hospital domain account username or password, contact ISD at (984) 974-4357
  6. Once you log in successfully, click the plus sign on the left. This will open a list of all of the applications you have access to. Click on the ones you want and they will be added to your “Desktop” within Citrix
    • If you want additional applications added to Citrix, contact ISD at (984) 974-4357

iPad

Access to Hospital Citrix based applications relies on having a valid Hospital domain account. If you do not know your Hospital login information, please contact the Hospital Support Desk (ISD) at (984) 974-4357. Please note that beginning March 01, 2018, Hospital Duo 2-Step Authentication will be required when accessing Citrix applications when off-campus or if using Citrix Receiver. Web-based access when on-campus will not require 2-Step Authentication.

  1. Go to the App Store
  2. Search for Citrix Receiver
  3. Install
  4. After it downloads, open Citrix Receiver
  5. Choose to Add Account
  6. Enter Address: https://myapps.unch.unc.edu and tap Next
    • In the Username field, enter UNCHusername where username is the username for your Hospital domain account
    • Enter your Hospital domain account password in the Password field.
    • Click Next
    • Note: If you do not know your Hospital domain account username or password, contact ISD at (984) 974-4357
  8. Enter Domain: unch.unc.edu
  9. Save
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Citrix Workspace App Command Line


  • When Receiver for Web detects that it is accessed from Edge, it does not prompt the user to install native Receiver. Instead, a download link is provided in the user dropdown menu to download native Receiver.
  • Once selected, the Receiver download screen is displayed and the user can download and install native Receiver.
  • After the user selects the checkbox to agree with the license agreement and clicks the Download button, the user is brought back to the main screen where applications and desktops are shown.
  • After Receiver for Windows is successfully installed, the user can select an application to launch. If the Receiver for Web site is not a trusted site, the user will be prompted to open the .ica file.
  • As you may have noticed, there is no option in the UI to make Edge always open .ica file. If this occurs, it means that the Receiver for Web site is not trusted. You can add the Receiver for Web site to the Trusted Sites or Intranet Sites. This can be done using Group Policy for domain-joined client machines. Once you have done this and restarted Edge, applications should be launched without any further prompt.
  • If you are manually adding the Receiver for Web site to the Trusted or Intranet Sites, there is no obvious way to do it in Edge itself. You have to do it via Windows Settings. First, select Settings from the Start menu.
  • Type in “Internet Options” in the search box on the pop-up window.
  • Select Internet Options in the search result. You will get the familiar Internet Options window.

Install Citrix Workspace App Ubuntu


Receiver for HTML5
  • If you configure the Receiver for Web site to use Receiver for HTML5 as a fallback for launching applications, users will get Receiver for HTML5 by default as Receiver for Web cannot detect whether the native Receiver is installed. In this case, a menu item is introduced for the user to select which receiver to use for launching applications.
  • Once you select Change Receiver from the menu, Receiver for Web will tell you what version of Receiver you are using and enable you to select which Receiver to use. Please note that Receiver for Windows is referred to as “full version” in the UI and Receiver for HTML5 is referred to as “light version”.

Install Citrix App Layering

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