help@lennox-it.uk
(+44) 01773 570028
Remove the Sky Go app. Go back to your desktop, then click Go and click Go to Folder. Type “/library” and click Go. Go to Cisco, then remove the VideoGuardPlayer folder. Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app. If you're seeing an on screen message on your Sky+ box, Sky Q box or Sky Q app, please enter it below, using the exact wording that you see on screen. If your on screen message includes the name of the programme you were trying to book or watch, please enter it as. programme name. From 1 January 2021, you won’t be entitled to stream Sky outside the UK using your Sky Go, Sky Kids, Sky Sports, Sky Sports Mobile TV and Sky Sports Box Office apps. Some Sky apps will allow you to download your favourite shows and movies over WiFi before you leave home to watch offline while you’re abroad.
Sky Go Error after Windows 10 Upgrade: “An Error Has Occurred, The Application Must Now Terminate”
Some users trying to use Sky Go on may see this error pop up while buffering a video. This issue is related to a problem with the default date format that is changed when windows 10 upgrades.
In order to resolve this issue, you can try to change the date format following these instructions:
STEP 1:
Right click on the windows logo at the bottom left of the screen and open control panel
STEP 2:
Click on: “Clock, Language and Region”
STEP 3:
Click on: “Date and Time”
STEP 4:
Under the “Region” heading Click on: “Change date, time or number formats”
STEP 5:
Change the Short date to: “dd/MM/yy”
STEP 6:
Change the Long date to: “dddd,MMMM dd,yyyy”
STEP 7:
Sky Pfe 5003 Vs
Click “Apply or OK”
Restart your browser and Sky Go should be back to normal.
Lennox IT, IT Support in Derby and the East Midlands
Great fix cheers
Thank you Sam – frustrating how something so simple can cause the app not to work.
Thanks for the help. Fixed the problem in 5 minutes compared to the hour I spent on the Sky site!! Cheers.
U Genius!!!! It works perfectly. Nice 1 !!!
Many thanks on your advice with a problem on Sky go/windows10.
It worked straight away!
kind regardsDoesn’t seem to be working. I have changed the short date but the only long date options I have are:
dd MMMM yyyy
d MMMM yyyy
dddd, d MMMM yyyy
dddd, dd MMMM yyyyI’ve tried all 4 but no joy.
Absolute fantastic.
Thank you so much. Gerry’s comment is quite true – I must have spent over 30 mins stressing before coming across this fix. Why could SKY not have been more use.
Regards Chris
I may be a bit slow but on clicking the long date option, I did not have the option to select “dddd,MMMM dd,yyyy”…..I only had “dddd,MMMM d,yyyy” i.e only one ‘d’ for the number of the day of the month. Eventually (duh), I just clicked into the above string of letters and inserted another ‘d’ into the string. clicked on ‘apply’ and hey presto, the date on the bottom right hand of my PC changed from ‘3’ (Jan) to ’03’ January 2016. SKY GO IS NOW working again. Why SKY can’t put your simple fix on their ‘help’ webpage??? It’s crazy you have to surf around hoping to get lucky. Thanks for the nudge in the right direction, much appreciated….Tam Fae Glasgow
The same error message as others experienced appeared on 1 Jan. Phoned Sky on 2/1 spent nearly an hour trying various settings including uninstall and reinstall Silverlight to no avail. Sky escalated issue promise to ring back in 72 hours which never happened. Quick search found your post and after following your instructions, in a matter of minutes I got Sky Go working again. I basically only needed to change the Region to English UK as it was set to English US as default. Such a simple solution, I wish Sky knew this. Thanks!!
Unfortunately I am still having difficulty. I have changed the short date and the long date. I have received installed silver light and rebooted but I am still getting the same message.
To Sam,
Don’t know how you found this solution, but thank you so much. Now works fine.just change to English and uk setting will it all for you
Wow, what an odd fix. Works though. Happy days 🙂
Excellent and thank you.
Start of the Super League season and I Sky Go was not working. Only missed 10 minutes thanks to you.thank you worked a charm
You are literally a life saver!
How frustrating that was!I get this error but I don’t have windows 10 I’m running vista and the fix isn’t working. Help
I get this error after about 10 mins watching any channel. I have changed Windows 10 to UK English. I changed the short and long dates, but my long date doesn’t match exactly. I have: dddd, d. MMMM yyyy. I saw a previous poster said he manually changed this, but I have been unable to change it. Also I am watching from Germany using Hola. Any help appreciated.
you can add it manually under the “additional settings” box at the bottom
Nothing seems to work for me and ive spent hours if not days on this going around and around. This is a terrible system.
I’m also having the issue. It happens at almost precisely 10min intervals, which is getting incredibly frustrating. I’ve checked all the language settings I can find and made sure that they’re all on UK English (the date format, but keyboard language, etc) and it keeps reoccurring. PLEASE, are there any other fixes? I’d also appreciate a quick explanation as to why this is happening. It only started about two-three weeks ago with me but I didn’t do any updates around that time..
Ive tried these steps several times and more. It simply does not work. I have changed the long date. I have uninstalled and reinstalled Silverlight. Ive restarted the Pc. It just does not work. CAN SOMEONE PLEASE HELP??!!!
I have done everything above and still it does not work and I had to manually change the long date because there was no option for it but it still does not work
i’m running Windows vista and my SkyGo closes with the error message after exactly 10minutes. I’ve tried the various reformatting of dates fix and reinstalling Silverlight etc etc, no joy though. Anyone else running Windows Vista managed to resolve this issue?
Any help with what to do with this error on a MacBook?
cheers“An error occurred The application must now terminate.” this fix worked for me, sign in to sky go – click “On now” when error message comes up click on it , Silverlight box now shows click on that and Silverlight bigger box comes up now right click on last box on top row something like “Application Storage” if http// skygo is in the list delete it then go back and try skygo again should work seems this problem has been around since 2012 Good luck
I’m running Windows 8 and it has stopped running AGAIN. Why is Sky so poor? Technologically so backward.
Hi do you have a fix for new Sky Go app echo issues?
Leave a Reply
The Sky Go app is a brilliant service by Sky for no extra money per month that lets you watch everything on the go but what do you when you encounter error code PFE 9004?
You can watch all your favourites while on the commute or travelling for leisure, in fact, you’ll never be bored again with the Sky Go app giving you endless hours of content.
The best part is that, unlike Netflix, there is no monthly subscription cost if you are already a member of Sky!
We highly recommend giving Sky Go a try. And if you encounter the error code PFE 9004 then you can use the rest of this article to help you out. Read on to discover the likely cause of this error and how to solve it quickly.
What does Sky Go PFE 9004 mean?
You’ll encounter this error if you have been trying to watch or download a show or a film and it’s encountered a glitch somewhere in the process.
There are a number of basic things you can try to solve this error. We hope these solutions get the app back on track and allow you to download everything you want to in no time.
What’s the easiest way to solve this?
So we’ll start with the classic reboot, restart, uninstall and reinstall before you need to try the lengthier process of changing your network or getting into diagnostics.
- Firstly switch your router off at the wall and restart the device you’re using to see if that solves the problem initially.
- If that fails we can try uninstalling and reinstalling the app although this will remove all of your downloads so be aware if there was anything on there that you really wanted to watch.
- Once the app has been reinstalled, go through the process of downloading another show or film and see if the error persists.
What to do if that hasn’t worked
A specific cause that has been cited in relation to the Sky Go PFE 9004 error code is parental control settings.
Sky Pfe 5003 Driver
Head over to your network settings and ensure that parental controls are turned ‘off’, this sure enable you to carry on using Sky Go without a hitch.
Sky Fehler Pfe 5003 Ih
Alternatively, your network might be set to ‘public’ and that could be causing the issue, so to change your network to private by following the steps below.
- On the right side of the taskbar, select the Wi-Fi network icon.
- Under the name of the Wi-Fi network that you’re connected to, select “Properties”.
- Under “Network profile”, select “Public” or “Private”.
You can run the DirectX Diagnostic tool to give you detailed information about what might be going on and relay that information to us so we can give you better advice on what to do next.
To get started, click the Start menu and type “dxdiag”. Press Enter to open the DirectX Diagnostic Tool and follow the instructions. Then give us a call on 0800 433 7963 or send us a message on our Facebook page and we will do our best to help you out with this error code.
Sky Fehlercode Pfe 5003
Get Tech Support From a Digi Advisor..